Store & Refund Policy

Conditions of Use

Tulisan store is offered to you, the user, conditioned on your acceptance of the terms, conditions and notices contained or incorporated by reference here in and such additional terms and conditions, agreements, and notices that may apply to any page of section of the site.

Electronic Communications

You agree that the Tulisan store may send electronic mails to you for the purpose of advising you of changes or additions to this site, about any of Tulisan store’s products or services, or for such other purpose(s) as we deem appropriate. If you wish to unsubscribe from our newsletters, please click on “Newsletters” in your registered email and unsubscribe.

Product Descriptions

We always try our best to display the information and colors of the products that appear on the site as accurately as possible. However, we cannot guarantee that your monitor’s display of any color will be accurate as the actual colors you see depends on your monitor quality.

Conditions of Returns

You have 7 days to refund or exchange your items from the date your order is received. Please note that we are only able to offer a refund or exchange for items with manufacturing issues. The returned items must be in original condition, unused, and all tags still attached. Hamper items are not eligible for refunds or exchanges.

There is no charge to refund or exchange. However, refund or exchange is based on stock availability at tulisan.com. Item exchange can only be done for the same price. If the goods you want to exchange with are more expensive, you will need to pay for the price gap.

Items purchased from tulisan.com may not be exchanged with items that are only available at Tulisan boutiques and not available online.

How to request for a refund or exchange:

  1. Send an email to hello@tulisan.com with the subject “Refund (or Exchange) #order-number”
  2. After the request is confirmed by our support staff, please send the package to:
    PT Tulisan Susunan Tinta
    Darmawangsa Square The City Walk, Ground Floor #24
    Jalan Darmawangsa VI, Pulo, Kebayoran Baru
    South Jakarta, 12160
    Indonesia
    +62 21 7278 0235
    +62 815 1051 7424