Store & Exchange Policy

Conditions of Use

Tulisan store is offered to you, the user, conditioned on your acceptance of the terms, conditions and notices contained or incorporated by reference here in and such additional terms and conditions, agreements, and notices that may apply to any page of section of the site.

Electronic Communications

You agree that the Tulisan store may send electronic mails to you for the purpose of advising you of changes or additions to this site, about any of Tulisan store’s products or services, or for such other purpose(s) as we deem appropriate. If you wish to unsubscribe from our newsletters, please click on “Newsletters” in your registered email and unsubscribe.

Product Descriptions

We always try our best to display the information and colors of the products that appear on the site as accurately as possible. However, we cannot guarantee that your monitor’s display of any color will be accurate as the actual colors you see depends on your monitor quality.

Conditions of Exchange

  • Products may be exchanged within 7 (seven) calendar days from the date the order is received.

  • Items can only be exchanged for products of equal or higher value.
    Exchanges for products of lower value are not permitted.
    Any price difference must be paid by the customer.

  • Returned items must be in their original condition, unused, with all tags, labels, packaging, and product components intact.

  • Gifted items are not eligible for exchange.

  • All shipping costs related to the exchange process are the customer’s responsibility.

How to request for exchange:

  1. Send an email to hello@tulisan.com with the subject “Exchange #order-number”
  2. After the request is confirmed by our support staff, please send the package to:
    PT Tulisan Susunan Tinta
    Darmawangsa Square The City Walk, Ground Floor #24
    Jalan Darmawangsa VI, Pulo, Kebayoran Baru
    South Jakarta, 12160
    Indonesia
    +62 21 7278 0235
    +62 815 1051 7424