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Frequently Asked Questions
About the Brand
Tulisan is a home of stories told through design. Established in Jakarta in 2010, each creation begins as an original drawing by Melissa Sunjaya. From these hand-drawn lines, we craft editions that celebrate Indonesian imagination and craftsmanship.
In Indonesian, “Tulisan” means handwriting. It is our way of saying that every edition is personal, like a letter written just for you.
Hand-printed serigraphy textiles on unbleached (chlorine-free) cotton canvas, using eco-friendly water-based inks. For the handbags and accessories category, unless otherwise noted, each textile is protected with water-resistant Poly-Urethane coatings. Our hand-made production is certified by the Bluesign® system. This certification is a strict screening, designed to monitor the responsible use of resources, clean work processes, wastewater management, healthy air ventilation, and safety procedures for the workers as well as a safe final product for the consumer.
Because Tulisan is not just a product. It is an artwork to be carried, gifted, and remembered. Each piece holds a story, and when you bring it into your life,
you continue that story in your own way.
Our Editions
The Tulisan Originals Editions is where our team debuts new concepts and fresh designs. The Originals Editions is home to our narrative works. Each print features a unique cast of characters, an eccentric setting, and includes a short story. With an emphasis on dreams and love, Tulisan Originals are for anyone who enjoys whimsical storytelling and contemplative prints.
We have designed TULISAN PRINTS EDITION motifs to be composed manually in an organic layout arrangement (not through a computer program for pattern making), to obtain a unique print impression on every cutting pattern. Each product is different, and it has been our technical specs and brand DNA since we started in 2010. After printing, we rotated the serigraph sheet before cutting, to avoid having uniformity of the print positions. Many hand-labour methods of the printing process also add variants to the diversity of print impressions.
TULISAN AIR (TULISAN Artist In Residence) is a program dedicated to creating a sustainable cycle of art edition for inspiring artists. Our core objective is to support and nurture the artist’s potential during this residency period. We curate the artwork to manifest a collection of limited edition prints, from Giclée to other wearable art pieces which light our homes and delight our souls.
Benefits & Services
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Every purchase comes with our signature gift wrapping service. We use illustrated wrapping papers and ribbons designed especially for Tulisan, so your gift arrives with an extra touch of story and charm.
We provide free shipping to all addresses in Indonesia. Whether you are in Jakarta or across the islands, your Tulisan story will arrive at your door without extra cost.
Each Tulisan piece carries a narrative. Inside your package, you will find a story card that shares the tale behind the illustration and design you’ve chosen.
Our products are produced in small numbers, ensuring that every piece is rare and unique. Once the product is sold out, it will not return.
By choosing Tulisan, you help sustain the work of local artists, illustrators, and craftsmen. Every edition is thoughtfully made in Java, carrying with it the legacy of Indonesian creativity.
Orders & Shipping
Yes. We send Tulisan stories from Jakarta to the world.
Yes. We ship our products worldwide from Jakarta. Your order will be delivered through trusted courier services, and you will receive a tracking number once it begins its journey to you. Shipping fees and delivery times vary depending on the destination. See our Shipping Policy for more details.
Currently, our online system supports direct orders from Indonesia, Singapore, Malaysia, France, Netherlands, Belgium, Germany, and Luxembourg. For all other regions, kindly contact us directly and our team will assist you in placing your order.
Jakarta: 1–3 business days
Indonesia (outside Jakarta): 3–7 business days
International: 7–21 business days (depending on customs)
Please take notes on the pre-order items
Shipping fees are calculated at checkout according to your destination. See our Shipping Policy.
When your order leaves our store, we will send you a tracking number by email.
We accept pre-orders only for Giclée products. A Giclée is a digital reproduction on matte canvas with museum-quality archival standards, stretched over a wooden frame.
Please note:
- Kindly allow 5 to 10 days before we can ship this item.
- For international orders, Giclée pieces are shipped as rolled canvas without the wooden frame due to customs regulations.
At this time, only Giclée products are available for pre-order. Our products are produced in limited handmade editions and are sold exclusively when available. Once the product is sold out, it will not return.
Payments
We accept major credit and debit cards, bank transfers, and selected e-wallets.
All prices on our website are listed in Indonesian Rupiah (IDR). For best customer experience, we provide a currency converter on the site.
Please note
The final charges may vary slightly depending on your chosen payment method and the daily exchange rate used by your bank or provider.
Product Care
Wash gently by hand with mild soap, then let it dry under the open sky. Please do not bleach or tumble dry, as this will preserve the vibrance of the hand-printed colors.




