Expedition Services Within Indonesia
  • Lion Parcel is our expedition partner for the Indonesian region.
Delivery Time
  • Deliveries are processed on Monday-Saturday.
  • We do not ship on Sundays and Public Holidays.
  • All orders with confirmed payments before 16.00 WIB will be processed on the same day.
Shipping Costs
  • Free shipping for Java and Bali.
  • Shipping costs outside Java and Bali are calculated in kilograms which we informed on the checkout page.
Receipt / AWP
  • We will send a receipt via email one day after payment is received.
Delivery Duration
  • Jabodetabek area estimated delivery: 1-3 working days.
  • Other regions in Indonesia, estimated delivery: 2-5 working days.
Late Delivery
  • Delays are beyond our control and responsibility, but we will do our best to assist you when enquiring about the expedition services.
  • Your order should arrive within 5 working days from the date of payment.
  • If your order has not arrived within the expected time, please immediately contact hello@tulisan.com with your order #ID-Number so that we can process it to the expedition.
Damage / Loss
  • For damaged or lost goods during delivery, we will replace them with new ones (if there are still stocks available), other items with the same value, or a full refund.
Delivery Errors
  • We try to minimize errors, but should an error occur in delivery, please see our Returns Policy’s page.
  • All goods are sent based on confirmed orders with the buyer's awareness in choosing products on our website.
Pickup In-Store
  • Only available at our boutique Darmawangsa Square, Ground Floor #24.
  • Pickup in-store hours are 14:00 WIB Monday to Saturday.
  • Please bring your order confirmation email when you arrive and show it to our sales associate.
International Shipping
  • For international shipments, we use certified mail service, by EMS (Express Mail Service) Pos Indonesia & TIKI International Shipping.
  • For Singapore and Malaysia, you can order directly on our website and the shipping cost is calculated in kilograms which we inform you on the checkout page.
  • For other countries, you can contact us at hello@tulisan.com.
  • Estimated delivery: 1-14 working days.

*Please note for any inquiries, you can contact us at hello@tulisan.com. It is always a pleasure to help you.